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Hi!

I've ordered an ID mobile sim card and I am trying to use my PAC code from my former mobile network to keep my number but it doesn't work.

 

I can't find any 'transaction number' anywhere. The only number I have is my ID order number and when I try to use it on the form to keep my phone number it says "an error has occurred". 

What am I doing wrong? 

Thank you!

Stephanie 

I am in the same boat and can’t find transaction id anywhere. Please can support help 

Hi @StephanieT and @Dmidmob 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Thanks, 

 

Nat

Hi @StephanieT and @Dmidmob 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Thanks, 

 

Nat

Thanks I’m all sorted now

I have my transaction number and an id mobile account but I don’t know the procedure for changing my id mobile number back to my former number. 

I have my transaction number and an id mobile account but I don’t know the procedure for changing my id mobile number back to my former number. 

If you have your transaction number it’s pretty easy. Go into the ID mobile app > got to the plan page and then click “switch to id” and follow instructions. You will need to txt 65075 the word PAC from your old number / the number you want to switch from

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