Need help to change my number

I am in the same boat and can’t find transaction id anywhere. Please can support help 

Hi @StephanieT and @Dmidmob 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Thanks, 

Nat

Thanks I’m all sorted now

I have my transaction number and an id mobile account but I don’t know the procedure for changing my id mobile number back to my former number. 

If you have your transaction number it’s pretty easy. Go into the ID mobile app > got to the plan page and then click “switch to id” and follow instructions. You will need to txt 65075 the word PAC from your old number / the number you want to switch from

Hi I got my pac code so please I need to keep my previous number shall I give you my pac code then change my number pl

Hi ​@GREATRIVER & ​@SUBHANQADEER1 

We’d recommend using the iD Mobile port form.

https://switching.idmobile.co.uk/

Tom

Hi thanks for reply me but I can’t found my transaction number please can you help me out can you send me my transaction number please thank 

Does any of this help?

• How do I find my Transaction Number? F.A.Q.

If you still can’t find it then that link also tells you how to contact iD via their live chat.

Hi I think I found transaction number but still isn’t gone through can a possible send me help line contact number I need to speak with someone 

Sorry ​@SUBHANQADEER1 

I’m only a customer like you and iD don’t have a telephone number for support

You can however use live chat -

• Live Chat. F.A.Q.

I us my customers number but system isn’t except my customer number so how can I change my number please anyone help me please 

Hi ​@SUBHANQADEER1 

I’m not sure what you mean by “customers number”, when using the live chat it may ask for your phone number, in which case it may be best to give the number we originally gave to you with the plan, not the one you wish to transfer over, just for the sake of the conversation.

Alternatively to live chat, we’re available on Facebook and Twitter.

Tom