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Question

Need help with switching my PAC/Number

J
New
 Contributor

Can someone from ID Mobile please look at why my old number is not moving over to my new phone/sim? I’ve tried twice and both times the switch hasn’t happened. I’m having to continue to use my old SIM card during the day in case anyone tries to contact me and then I have to swap to my ID sim during the evening to see if the switch has taken place. I’ve reset my phone numerous times but still no joy. I need to keep my old number as it’s used for my business so would really appreciate getting this resolved asap.

Thanks

    5 replies

    andewhite
    Platinum 
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    • andewhite
    • Platinum 
Contributor
    • 12065 replies
    • March 7, 2025

    What date did you schedule for your switch to iD Mobile, ​@Jason078? 

    If you gave iD your PAC at the point of purchase, sometimes the PAC isn’t processed correctly. 

    Probably best to have a web chat with iD customer service, about your PAC - they work until 8pm on weekdays (6pm at weekends). 

    iD Mobile

    This community article might help.

    Just to say, a grey area but the iD terms do state their products are for personal use only, not business or commercial.

    Forum member (non-iD).
    J
    1 person likes this
    • J
      Jason078
    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 737 replies
    • March 7, 2025

    You need to use the iD online Live Chat service, to speak to a customer adviser ​@Jason078 

    The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    1 person likes this
    • J
      Jason078
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8058 replies
    • March 7, 2025

    Hi ​@Jason078 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New
 Contributor
    • Jason078
    • Author
    • New
 Contributor
    • 1 reply
    • March 10, 2025
    Tom wrote:

    Hi ​@Jason078 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Hi Tom. I’ve replied to your direct message twice but have had no response. Any help would be greatly appreciated. Thanks

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8058 replies
    • March 11, 2025

    Hi ​@Jason078 

     

    We’ll respond there when possible, we unfortunately cannot always respond there quickly.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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