I've been having problems with my ID Mobile data connection and ability to make phone calls for the past 7 days. I've been on the network since February 2025 and the connection was great but now unable to read to load an article or do anything. I have tried switching phone off and on but makes no difference and need the connection as have young kids so need to be contactable at all times. There are others in the area that have the same issue. When will the issue be resolved and when can I be compensated or can I be excused from the 24 month contract as need network connection and the ability to have phone calls. How do I speak to someone at ID Mobile to resolve this issue.
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network
Best answer by Siân W
Hi
+22
To speak to someone use the iD online Live Chat service.
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
+13Hi
Where do find the links?
+22Look at the 2nd post
Try going into your settings and turning on VOLTE I had tge same problem until I done that and it's all sorted out now.
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