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Question

Network Provider Services Issues

  • July 20, 2026
  • 1 reply
  • 2 views

Hi My Network Provider Services - Mail still has the Pre PAC change number on my new esim and can't access my voicemail or take inbound calls from new numbers 

 

1 reply

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • July 21, 2026

Hi ​@Golf Pro

 

We’re sorry to hear the issue you’re experiencing with accessing your voicemail as receiving calls.

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

 

Anneline