Good afternoon,
i purchased a new contract online and was unable to add my PAC code and I don’t know my ID mobile number as it isn’t being delivered until the 30 Oct.
is it possible to to add PAC code so it’s good to go on arrival please?
also the direct Debit i havent seen anything regarding this or when it is expected to come out my bank.
I have been unable to get to speak to an online agent also so not the best of starts with ID Mobile.
many thanks for all your help John.
Hi
Yes, you can add your PAC code before your SIM arrives so your number is ready to transfer when your iD Mobile SIM is activated. Just visit the iD Mobile Switching Portal and complete the form with your PAC code and details. This will schedule the transfer for when your SIM is active.
If you haven’t seen any direct debit activity yet, that’s normal for a new contract.
-Your first bill is usually generated the day after your plan starts.
-The Direct Debit is taken around 14 days after your bill is issued.
-You can manage or view your Direct Debit setup via the iD Mobile app or My Account.
If you haven’t set up your Direct Debit yet, you can do so in the app or online by going to:
Billing > Payments > Set up a Direct Debit.
If you would like some further support with anything. our Live Chat team are available from:
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
It has been a great pleasure to assist you today. Please contact us again if you need more assistance.
Lamiya
iD Mobile Social Media Team
Lamiya,
I am unable to complete the PAC request as i dont know my new ID Mobile phone number it isn’t in any emails or documents.
I am also unable to register for the App or online for the same reason I don’t have the new phone number.
I know where the online chat is however it isn’t working for me or family so unable to speak to anybody.
not a great start at all
Hi
I completely understand how upsetting and stressful this must feel especially when you’re trying to get your PAC code and can’t even find your new number or reach anyone to help.
To find your new iD Mobile number:
You can find your new iD Mobile number directly from your SIM, even if you haven’t registered for the app yet.
Try one of the following options:
However please contact us via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.
-Luna
Luna the Phone doesn’t arrive until the 30 Oct hence the reason trying to sort it all now so it arrives good to go is this possible?
Hi
I would then suggest that you get a replacement sim card from your nearest Curry's. When you get the sim, you can contact our live chat customer service team to have this activate to the account, they can also assist with porting your number (number transfer) to your old number with the pac code. I hope this does answer your question.
-Isa🎀
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
Simply tell us: "What is the best item on a Christmas dinner plate?"
Enter Now
Terms & Conditions:
To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “Unwrap our guide to a cheaper Christmas and a chance to win a Meta Quest 3S!”
No purchase necessary.
The closing date for entries is 23:59 on 17th December 2025. One prize will be awarded:
Meta Quest 3S 128GB Mixed Reality Headset and Controllers
This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).
Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.
The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or where any form of bad faith is suspected.
The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified.
The Promoter accepts no responsibility for lost or incomplete entries.
One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will receive the prize listed above. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.
The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.
The decision of the Promoter is final and binding and no correspondence will be entered into regarding the outcome of this promotion. We make no representation or warranty in relation to the prizes provided and to the fullest extent permitted by law, we shall have no liability to you in relation to any prize, its fitness for purpose, merchantability or otherwise.
Upon request, the initials and county of the winner will be available by sending an SAE to the Promoter at the address below. Such requests should not be sent until 28 days after the draw.
If you are the winner of this promotion, you will be asked to agree to participate in any publicity arising from the prize draw which the Promoter may reasonably require. The Promoter will also have the right to use each winner’s surname and country of residence for advertising and promotional purposes in connection with the promotion in all media without further notice and without the need to make payment to the winners.
iD Mobile takes your privacy and security of your personal data seriously. Our Privacy Policy explains how we collect and use personal information in accordance with current UK data protection legislation. Our privacy policy can be found at idmobile.co.uk/legal/privacy-and-cookies.
By entering this promotion, an entrant is indicating his/her agreement to be bound by these terms and conditions.
English law applies to these terms and conditions. Promoter: iD Mobile, Currys Group Limited, 1 PORTAL WAY, London, W3 6RS.
iD Mobile hold the right to change the start and/or end date of the competition at any given time.
