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Question

New customer - eSIM not working

  • October 5, 2025
  • 3 replies
  • 82 views
R
New Contributor

Hey there.

Looking for some help please.

I placed an order earlier this evening and during the checkout I provided my PAC code to bring over my existing number - this completes on 08/10.

However, after installing the eSIM, I’m getting emergency calls only and in SIM manager, I am getting Unknown number showing under the eSIM.

How can I fix this?

Thank you :)

    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • October 6, 2025

    Hi ​@RyanK92 

     

    I’m sorry to hear this, have you tried a network settings reset?

     

    What device is the eSIM in?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New Contributor
    • RyanK92
    • Author
    • New Contributor
    • October 6, 2025

    I might have been quick off the mark as the SIM went live about  half an hour after installing the eSIM.

    Now fully up and running and number port on the 8th so happy days :)

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • October 6, 2025

    Hi ​@RyanK92 

     

    Glad to hear, please let us know if you require any further assistance.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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