Hi ​@Lilidurand 

I’m really sorry to hear you’re having such a tough time getting through to us , I completely understand how frustrating this must be, especially when you’ve tried everything to access Live Chat.

If you would like some further support with anything. our Live Chat team are available from:
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
You can also get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.
 
It has been a great pleasure to assist you today.  Please contact us again if you need more assistance.
 
Lamiya
iD Mobile Social Media Team

It didn’t help at all i already tried this link fill up a form nothing works it seems impossible to speak to a agent it’s appealing 

Hi ​@Lilidurand,

I am so sorry for that, our live chat seems to be down. In the meantime, we’d love the chance to assist you and make things right. Please feel free to reach out to us via our social media channels (Facebook or Instagram), Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the details of your query. We’re here to help and will do our best to get everything sorted for you.
Thanks so much for your patience and understanding!

-Isa🎀