I recently took out a SIM only deal, but now needing a new phone. It says I can't upgrade to get a new phone, is this correct?
Solved
new phone
Best answer by Tyler C
Hey there
To upgrade to a new phone, you’d either need to have been with us for at least 6-months if you’re on a 1-month rolling SIM card. If you’re on a 12-month SIM plan, you’d need to wait until at least 30-days before the contract expiry date to upgrade, and at least 60-days before if you’re on a 24-month SIMO plan.
Thanks,
Tyler
+24Hey there
To upgrade to a new phone, you’d either need to have been with us for at least 6-months if you’re on a 1-month rolling SIM card. If you’re on a 12-month SIM plan, you’d need to wait until at least 30-days before the contract expiry date to upgrade, and at least 60-days before if you’re on a 24-month SIMO plan.
Thanks,
Tyler
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.