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new phone is getting very hot


  • New
 Contributor
  • 1 reply

My phone gets seriously hot on use

Best answer by Decembersangel72

HI ​@Just 

Did you purchase this handset through an iD Mobile contract?

If so:-

My phone is faulty. What should I do?

  • I purchased from idmobile.co.uk or via the iD Mobile telephone sales team.

If your phone develops a fault within 30 days of purchase, simply chat to us (type ‘talk to a person’ to speak to an agent’) and we'll arrange an exchange.

  • I purchased from Carphone Warehouse, Currys (in-store), e2save or mobiles.co.uk:

If your phone develops a fault within 30 days of purchase, contact the retailer directly and they’ll arrange an exchange.


There is also this:-
https://www.androidauthority.com/google-pixel-7a-problems-fixes-3333284/
(Scroll down to Problem #3: Pixel 7a overheating)

I hope you find an answer x

 

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4 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3294 replies
  • March 28, 2025

Hey there ​@Just, sorry to hear that.

 

What phone is it, and when did you order it with us please?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 1 reply
  • March 28, 2025

Pixel7a purchased Monday delivery was Tuesday 


Decembersangel72
Silver Contributor

HI ​@Just 

Did you purchase this handset through an iD Mobile contract?

If so:-

My phone is faulty. What should I do?

  • I purchased from idmobile.co.uk or via the iD Mobile telephone sales team.

If your phone develops a fault within 30 days of purchase, simply chat to us (type ‘talk to a person’ to speak to an agent’) and we'll arrange an exchange.

  • I purchased from Carphone Warehouse, Currys (in-store), e2save or mobiles.co.uk:

If your phone develops a fault within 30 days of purchase, contact the retailer directly and they’ll arrange an exchange.


There is also this:-
https://www.androidauthority.com/google-pixel-7a-problems-fixes-3333284/
(Scroll down to Problem #3: Pixel 7a overheating)

I hope you find an answer x

 


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3294 replies
  • March 31, 2025

Hey there ​@Just, we hope the kind advice from ​@Decembersangel72 has been able to help.

 

As you’re still within the returns window, you should be able to ask for an exchange or a return free of charge for the device you have if you contact the vendor you purchased from.

 

Thanks,

Tyler