I am funding an ID mobile account for my mother. She is about to move from an iphone 6S to an iphone 16 pro max. I understand she needs a different SIM card. How do I go about requesting one to be sent to her and is there a danger of her old phone being cut off before the new one starts working?
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New SIM for iphone16
Best answer by Natalie W
Hi
Thanks for getting in touch with us here on the community.
If the current SIM is not longer suitable and you are keeping the number, you would just need to have a replacement SIM for the new handset.
Information on how order/pick up a new SIM can be found here.
Please let us know if you have any questions.
Thanks,
Nat
When I transferred numbers it allowed me to select a date to switch. The old SIM worked upto when it changed over to ID. We had no downtime of service and the change was well communicated
Hi
Thanks for getting in touch with us here on the community.
If the current SIM is not longer suitable and you are keeping the number, you would just need to have a replacement SIM for the new handset.
Information on how order/pick up a new SIM can be found here.
Please let us know if you have any questions.
Thanks,
Nat
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