no incoming calls

If today is your switching date ​@Stevenmav, then just a note that UK mobile number transfers don’t happen immediately.

It usually takes iD Mobile several hours or more, to fully complete the number switch to their network, from your old service provider. Sometimes iD Mobile don’t complete the number switch before 10pm.

Hi ​@Stevenmav,

Welcome to the Community!

If your port is set for today, please let us know if you still have issues after 10pm and we can assist you further.

It may be worth resetting your network settings and restarting the handset.

Kash

Hi my porting was yesterday and I got an email this morning saying it was successful at 9 am this morning. 
 

I have reset my network settings on my phone 5 times today on advice from 5 advisors at id mobile 

the final chat the advisor thinks it’s a faulty sim and has posted a new one. 

Hey there ​@Stevenmav,  sorry to hear that.

We hope the new SIM works. 

Please keep us updated if not.

Thanks,

Tyler

The new sim did the same thing calls out but not in. Same with sms. 
finally told to wait 2-3 days and it should resolve itself. Not very impressed

Would you be able share who your ‘old’ service provider was, ​@Stevenmav? 

Yes it was smarty

Hey there ​@Stevenmav, just to confirm, has the new SIM been activated?

Thanks,

Tyler

Yes activated and old number ported over. It makes calls but doesn’t receive. It’s with the technical support department now

Okay, thanks ​@Stevenmav. 

It seems switching from one MVNO to another MVNO, who’re both using the same mobile network (i.e. Three UK), sometimes proves problematic. 

Hopefully the iD technical team can assist, but it may take a while.   

Hey there ​@Stevenmav, we’re glad to hear it’s with the techincal team now, and I hope they can resolve this ASAP for you.

Thanks,

Tyler

This is over a week now with technical team. I can’t even access my pension or banking due to no two factor authentication. I’m so upset. 

We are very sorry to hear of the delays ​@Stevenmav 

What was the latest update from the technical team please? 

Natalie 

The latest is that they have made a request to Three

Thank you. 

As Three is our parent network, it means the ticket has been raised to them for investigation 

.

Unfortunately, this does mean that the expected resolution time can increase as they run their checks on the network. 

You can check for updates here or by using our Live Chat team. 

Natalie