no qr code received for my new phone | iD Mobile Community
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no qr code received for my new phone

  • March 17, 2025
  • 2 replies
  • 134 views

Hi I have not received a we code for my new phone can you please send me one or a sim

Best answer by MZone

The SIM is usually sent separately to the handset for security purposes and a few days apart. 

2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • March 18, 2025

The SIM is usually sent separately to the handset for security purposes and a few days apart. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • March 18, 2025

Hey there ​@Denmac, sorry to hear that.

 

To confirm, what date did you order?

 

Did you order a physical SIM or eSIM please?

 

Thanks,

Tyler