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no qr code received for my new phone

  • March 17, 2025
  • 2 replies
  • 163 views
D
Community Member

Hi I have not received a we code for my new phone can you please send me one or a sim

Best answer by MZone

The SIM is usually sent separately to the handset for security purposes and a few days apart. 

    2 replies

    MZone
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    • MZone
    • Platinum 
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    • Answer
    • March 18, 2025

    The SIM is usually sent separately to the handset for security purposes and a few days apart. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • March 18, 2025

      Hey there ​@Denmac, sorry to hear that.

       

      To confirm, what date did you order?

       

      Did you order a physical SIM or eSIM please?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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