no switch

Hi ​@Daz_S & ​@SAMZYTA1234 

I don’t believe any point has been missed here, upgrade deals are different to new customer deals, therefore the screenshots of new line deals would not apply the same way.

If you’ve already raised a complaint to the team, we’d recommend awaiting contact from them as they’ll be able to confirm if any mistake was made with your order or not.

Tom

Tom 

My screen shots are for an upgrade deal , that wasn't hounerd 

That thought crossed my mind (this one really got to me) after the Chromebook post. But the fact remains the deal did get changed at some point and thus I can only only advise on what little info is now available. Live chat confirmed the deal (so who am I to think different - live chat knows if the person chatting is an existing customer) and at that point iD should have made it clear (if this is the case) that these offers are for new customers only. There is certainly confusion, caused by iD, between what iD class as data tariff and price tariff (the 2 links I posted with different wording).

And I have to say if this is the reason - new customers only - then maybe marketing should make it crystal clear that these types of deals are for new customers only. Have a look around these forums, there’s a few kicking about. I know some twigged, or realised the bundle wasn’t showing in their basket, and cancelled their original contract, took a ‘better deal’ and came back as a new one.

Furthermore, once a customer has selected a ‘deal’ and it transpires they don’t qualify, then maybe iD should implement a popup, just before confirming that that deal is not for them.

Hey there ​@SAMZYTA1234, sorry to hear that.

Now you’ve raised a complaint with us, our complaints team will be in direct contact with you to discuss further and be able to advise if a mistake was made etc.

I hope they can resolve your issue for you.

Thank you,

Tyler

Still waiting to hear from someone Tyler 😕 

Well they said daz 7 days to get back to me , it's xams and I have what ? 14 days to return the phone ? 

Hey there ​@SAMZYTA1234, sorry to hear that. What date did you raise the complaint please?

Thank you,

Tyler

It was raised on Friday 

Hey there ​@SAMZYTA1234, no problem. It can usually take up-to 7-working days for the complaints team to get back to you, which they most certainly will, and likely experiencing extreme volumes at the moment. If you wish to chase an update, you can contact them directly on 0800 049 2402.

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

They’ll be in touch ASAP.

Thanks,

Tyler

As it’s time sensitive, and depending on if you’re over the 12/24months of your original deal, what might work is this:

Change the email address on the existing account(s) to a chuck away one. i.really.hate.the.way.id.do.things(at)gmail might still be available

Cancel the existing account(s) (noting you need to be over the minimum 12/24mths) and this account(s) then moves to a non functioning iD PAYG, but gives you a limited time to do the next step

Port your number(s) to another providers PAYG and leave them there for a minimum of 24hrs

Open a new account(s) with a Switch (and a Chromebook if you 2 of you are doing this) and become ‘new’ customers

Return the phone you just took out (you’d need to pay the returns cost - used signed for as proof)

Take delivery of 2x phones and 2x deals and enjoy Christmas

Port your number(s) back to iD.

Might be worth awaiting confirmation that this would work from iD. The only hiccup might be the credit checks.