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Question

not allowing me to enter pac code

  • May 2, 2026
  • 1 reply
  • 4 views
N
Community Member

I have been given a pac code from my old supplier but everytime i click "switch now" to get the number transferred to id mobile, it just logs me out! I have tried this at least 10 times and it is getting me very frustrated. I had an issue with registering my e sim too and not being able to talk to a real human is making me feel like I've made the worst decision switching to id mobile. Please help. Im going out of my mind

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 2, 2026

     Hi ​@Nikki211188,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

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