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Question

not receiving incoming calls

  • April 2, 2026
  • 1 reply
  • 12 views
M
Community Member

Not receiving incoming calls 

    1 reply

    iD Support
    iD Mobile Employee

    Hi ​@Maitre 

     

    Thank you for getting in touch with us, we’re sorry to hear that you’re not receiving incoming calls.

     

    Please try the following steps to help resolve the issue:

    Restart your phone.
    Remove and reinsert your SIM card (or eSIM).
    If possible, try the SIM in another compatible phone to see if the issue persists.

     

    Thank you, 

     

    Zandile M

    The iD Mobile Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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