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New Contributor
May 9, 2025
Solved

not receiving sms verification codes

  • May 9, 2025
  • 36 replies
  • 4989 views

Can anyone help I have tired all the trouble shooting tips. Since I ported my number I cannot get any verification codes to sign into my apps 

    Best answer by WelshPaul

    THREE, iD Mobile and SMARTY customers are all experiencing issues receiving OTPs. THREE are aware of the issue and are investigating!

     

    Hello members.  

    We're raised this issue internally and it's currently being investigated. We don't have any details we can share at the moment though, sorry. 

    Pete. 
     

    https://community.three.co.uk/t5/Account-and-services/OTPCs/m-p/50069/highlight/true#M12189

    36 replies

    iD Mobile Employee
    May 12, 2025

    Hi ​@WicketW 

     

    Thank you for your patience whilst the team look in to this further. 

     

    Thanks, 

     

    Natalie

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 12, 2025

    I was told on Saturday their manager knew of this issue and it would be resolved in 24 hours, which it hasn't been. They don't seem to have a clue...amend this setting, take your SIM out, restart etc, none of them work.

    Active Contributor
    May 12, 2025

    I am having the exact same problem and logged an issue last week. It’s unnacceptable.

    New Contributor
    May 12, 2025

    I’m having the same issue.  It also appeared that any non-ID mobile text messages were prevented from coming through, but it seems to be intermittent now.  OTPs still not receiving.

    Completed a Network Reset and have repeatedly toggled my eSIM on and off via settings & restarted my phone to no avail. 

    Locked out of online banking and health services due to this and it’s surprising that they haven’t said more, given the significance of the issue.

    If anyone finds a fix, I’m all ears.

     

    Edit: For anyone else monitoring this, given the connection with Three it’s worth keeping an eye on their forum posts too, e.g. https://community.three.co.uk/t5/Network/OTP-codes-issue/m-p/49963

    Active Contributor
    May 12, 2025

    In addition to this, if anyone is being recommended to, or thinking of changing your sim, don’t bother. I’ve switched from the original eSim to a new eSim and from there to a physical Sim - hasn’t changed anything.

    New Contributor
    May 12, 2025

    In addition to this, if anyone is being recommended to, or thinking of changing your sim, don’t bother. I’ve switched from the original eSim to a new eSim and from there to a physical Sim - hasn’t changed anything.

    Had a rather tense exchange with support in relation to this.  At the time I wasn’t getting any non-ID mobile text messages through at all, so it felt like more of a porting issue.  
     

    Haven’t asked for a physical sim to be sent as from what I read on forum posts, it didn’t appear to have fixed the issue for anyone else either. 

    I hope I get a wall of authentication codes hitting my notifications at some point so I’ll know when it’s fixed.  Can’t keep spamming the ‘resend’ button on various apps every day.

    Richard Penrith
    Active Contributor
    Active Contributor
    May 12, 2025

    Im having the same issue and the ID chat rep said it was a known technical issue 

    Does anyone know when it will be fixed 

    Cant access bank details or any other online account 

     

    Ridiculous \!!

     

    New Contributor
    May 12, 2025

    Having similar issues, can’ send or receive any SMs text messages at all, was told ongoing issues over OTP passcodes, but how does that affecting me sending a text to another person ???

    All happened since my number was ported over to ID Mobile, was working fine on EE on the same handset, changed from a eSIM to a physical SIM and still the same 

    Active Contributor
    May 12, 2025

    I also had the same issue with regular sms after porting my number but it is intermittent

    New Contributor
    May 12, 2025

    I also had the same issue with regular sms after porting my number but it is intermittent

    do you still have the same problem ? if so how long has it been going on for