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New Contributor
May 9, 2025
Solved

not receiving sms verification codes

  • May 9, 2025
  • 36 replies
  • 4989 views

Can anyone help I have tired all the trouble shooting tips. Since I ported my number I cannot get any verification codes to sign into my apps 

    Best answer by WelshPaul

    THREE, iD Mobile and SMARTY customers are all experiencing issues receiving OTPs. THREE are aware of the issue and are investigating!

     

    Hello members.  

    We're raised this issue internally and it's currently being investigated. We don't have any details we can share at the moment though, sorry. 

    Pete. 
     

    https://community.three.co.uk/t5/Account-and-services/OTPCs/m-p/50069/highlight/true#M12189

    36 replies

    Active Contributor
    May 12, 2025

    I also had the same issue with regular sms after porting my number but it is intermittent

    do you still have the same problem ? if so how long has it been going on for

    I've been able to receive texts normally now except for OTP. I think my issue might have been switching from iPhone to android and not turning iMessage off first.

    Richard Penrith
    Active Contributor
    Active Contributor
    May 12, 2025

    im having issues still 

    nomal sms comming through but none from banks etc ? 

    Can we get an update ? 

     

    New Contributor
    May 12, 2025

    I have the same issue, I can receive some text messages, but no verification codes from the bank etc. I can see the phone number iD gave me in the text message app and can't change it. I can ring and receive calls no problem. 

    New Contributor
    May 12, 2025

    I had the same issue, however I managed to remove that number and leave solely the porter number. It didn't make any difference.

    Jackie Clowes
    New Contributor
    New Contributor
    May 12, 2025

    I had the same issue, however I managed to remove that number and leave solely the porter number. It didn't make any difference.

    I had the exact same issue when I ported over my old number. I tried contacting my bank via telephone banking - no luck, hadn't got a clue, said it was an issue with ID mobile. I physically went into my local branch a couple of weeks ago. To my relief they were able to resolve the issue which relates to the Verified by Visa or Visa Secure not recognising the new SIM. They were able to re-enable my account whilst in branch. I made an online payment whilst there which was successful. ​@owlsman was also having the same issue and following my advice he went into his bank at this weekend and got it sorted. Hopefully the same will work for you. Good luck

    New Contributor
    May 12, 2025

    Hi ​@Rachel.sankey 

     

    Sorry to hear this, is this with all shortcode/verification texts or just certain one(s)?

     

    Tom

    Can someone from ID please contact me to sort this out? 

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    May 12, 2025

    THREE, iD Mobile and SMARTY customers are all experiencing issues receiving OTPs. THREE are aware of the issue and are investigating!

     

    Hello members.  

    We're raised this issue internally and it's currently being investigated. We don't have any details we can share at the moment though, sorry. 

    Pete. 
     

    https://community.three.co.uk/t5/Account-and-services/OTPCs/m-p/50069/highlight/true#M12189

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 13, 2025

    @Tom ​@Siân ​@Natalie W

    Please can we get some sort of information or update?  I’m reluctant to contact live chat again after how dismissive the agent was last time.

    I am increasingly concerned about the complete lack of access to various accounts and websites, not least my banking and the NHS, for an issue that seems to have not resolved within the stated timeframes with escalation steps that similarly do nothing.

    Not even with this carrier for 2 weeks and I’m already wanting to complain and report to the ombudsman. 

    New Contributor
    May 14, 2025

    Seems to be working now, just tried to log in to online banking and received verification text. 

     

    Active Contributor
    May 14, 2025

    Can confirm it appears to be resolved for me too.

    Edit: having said that, some now work. Others still do not. At least it appears to be taken seriously with the outage banner on the website.