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New Contributor
May 9, 2025
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not receiving sms verification codes

  • May 9, 2025
  • 36 replies
  • 4989 views

Can anyone help I have tired all the trouble shooting tips. Since I ported my number I cannot get any verification codes to sign into my apps 

    Best answer by WelshPaul

    THREE, iD Mobile and SMARTY customers are all experiencing issues receiving OTPs. THREE are aware of the issue and are investigating!

     

    Hello members.  

    We're raised this issue internally and it's currently being investigated. We don't have any details we can share at the moment though, sorry. 

    Pete. 
     

    https://community.three.co.uk/t5/Account-and-services/OTPCs/m-p/50069/highlight/true#M12189

    36 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    May 15, 2025

    We’re glad to say this issue should be fixed now!

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    May 15, 2025

    We’re glad to say this issue should be fixed now!

    Hi Sian,

    Whilst it seems to be fixed for most - I still can't get codes from Blink (blinkforhome.com)

     

    Edit: having restarted my phone it does appear to be resolved. Thanks

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    May 15, 2025

    Hi, we are happy to say this issue should be resolved now!

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    October 7, 2025

    Hello,

    My issue was escalated to your technical department last Thursday, but I still haven’t received any update. I spoke to someone on Friday who said they tried to send me an SMS — however, that’s exactly the issue I’ve been reporting. I am unable to receive or send any SMS messages, including OTPs, which is now preventing me from making essential monthly payments.

    This problem has been ongoing for far too long, and the lack of communication or resolution is unacceptable. I need this issue investigated and resolved immediately, or at the very least, a clear update on what is being done to fix it.

    This has been the most disappointing service experience I’ve ever had, and I expect prompt action to restore my messaging service without further delay.

    Thank you,

    Manon

    iD Mobile Employee
    April 24, 2026

    Hi ​@Jackie Clowes 

     

    Thank you for letting us know that the issue with not receiving your banking OTP has been resolved by your bank.. ​@Glenn1234  Hopefully the above advise will be useful to resolve the issue for you.

     

    Michael Z

     

     

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    iD Mobile Employee
    August 26, 2026

    Hi ​@Jackie Clowes.

     

    Thank you so much for sharing your experience, and we're really glad to hear this was resolved for you in branch.

     

    We appreciate you taking the time to help others (including ​@owlsman ) by passing on your advice; that's fantastic to see.

     

    If anyone else is experiencing similar issues with Verified by Visa / Visa Secure not recognizing a new SIM, this is a great tip to try.

     

    Thank you again.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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