not receiving sms verification codes

Hi ​@Rachel.sankey 

Sorry to hear this, is this with all shortcode/verification texts or just certain one(s)?

Tom

I can’t get them either so can’t open apps that I need. I’ve tried to verify my mobile number but it whirls for ages before saying there’s a fault. Any help much appreciated! 

​@WicketW  sorry to hear this, is this all verification codes, or certain ones, say from a bank?

Hi ​@Rachel.sankey and ​@WicketW 
 

Do you have an E-SIM installed? Is this a problem with an iPhone?

If so, have you tried switching off your eSIM then switching off your phone and then switching both back on?
(To disable an eSIM, navigate to your phone's settings, then find the section related to SIM cards or mobile data. Locate the eSIM you wish to disable and toggle the switch to the "off" position. This will temporarily disable the eSIM without deleting it)

And you can try the same if you have a physical SIM (info for an iPhone):-

1. Open Settings: Tap the Settings icon on your iPhone's home screen. 
2. Access Cellular or Mobile Data: Scroll down and tap either "Cellular" or "Mobile Data" (depending on your iPhone model and settings). 
3. Select the SIM: In the Cellular or Mobile Data section, you'll see a list of your SIM cards (if you have more than one). Tap on the SIM you want to turn off. 
4. Turn Off the Line: Locate the "Turn On This Line" switch and toggle it off. 
5. Confirmation: You may be asked to confirm your action. Tap "Turn Off" to proceed. 

I have seen, on the internet, that this was a solution that worked for the same problem where an E-SIM was installed but may also work with a physical SIM.

Good luck x

I’ve got a new physical sim and have followed steps to activate. Everything is working but I can’t get number to verify for iMessage. I’m not getting passcodes from the bank and other apps, but strangely Boots passcodes come through!

Hi ​@WicketW  I know we sent you a message, we can discuss this further with you there.

Thank you, I replied to the message and had a conversation via chat today so fingers crossed your tech team will sort. Thank you x

Just certain ones, I cannot get onto iMessage either, have spoken to Apple and they have said it is with ID mobile the fault but not getting any response from ID 

I am the same, let me know if anything has worked 

I messaged an agent who has put a tech request in so hopefully they'll be able to sort it in 24-48 hrs

Hi ​@WicketW 

Thank you for your patience whilst the team look in to this further. 

Thanks, 

Natalie

I was told on Saturday their manager knew of this issue and it would be resolved in 24 hours, which it hasn't been. They don't seem to have a clue...amend this setting, take your SIM out, restart etc, none of them work.

I am having the exact same problem and logged an issue last week. It’s unnacceptable.

I’m having the same issue.  It also appeared that any non-ID mobile text messages were prevented from coming through, but it seems to be intermittent now.  OTPs still not receiving.

Completed a Network Reset and have repeatedly toggled my eSIM on and off via settings & restarted my phone to no avail. 

Locked out of online banking and health services due to this and it’s surprising that they haven’t said more, given the significance of the issue.

If anyone finds a fix, I’m all ears.

Edit: For anyone else monitoring this, given the connection with Three it’s worth keeping an eye on their forum posts too, e.g. https://community.three.co.uk/t5/Network/OTP-codes-issue/m-p/49963

In addition to this, if anyone is being recommended to, or thinking of changing your sim, don’t bother. I’ve switched from the original eSim to a new eSim and from there to a physical Sim - hasn’t changed anything.

Had a rather tense exchange with support in relation to this.  At the time I wasn’t getting any non-ID mobile text messages through at all, so it felt like more of a porting issue.  
 

Haven’t asked for a physical sim to be sent as from what I read on forum posts, it didn’t appear to have fixed the issue for anyone else either. 

I hope I get a wall of authentication codes hitting my notifications at some point so I’ll know when it’s fixed.  Can’t keep spamming the ‘resend’ button on various apps every day.

Im having the same issue and the ID chat rep said it was a known technical issue 

Does anyone know when it will be fixed 

Cant access bank details or any other online account 

Ridiculous \!!

Having similar issues, can’ send or receive any SMs text messages at all, was told ongoing issues over OTP passcodes, but how does that affecting me sending a text to another person ???

All happened since my number was ported over to ID Mobile, was working fine on EE on the same handset, changed from a eSIM to a physical SIM and still the same 

I also had the same issue with regular sms after porting my number but it is intermittent

do you still have the same problem ? if so how long has it been going on for

I've been able to receive texts normally now except for OTP. I think my issue might have been switching from iPhone to android and not turning iMessage off first.

im having issues still 

nomal sms comming through but none from banks etc ? 

Can we get an update ? 

I have the same issue, I can receive some text messages, but no verification codes from the bank etc. I can see the phone number iD gave me in the text message app and can't change it. I can ring and receive calls no problem. 

I had the same issue, however I managed to remove that number and leave solely the porter number. It didn't make any difference.

I had the exact same issue when I ported over my old number. I tried contacting my bank via telephone banking - no luck, hadn't got a clue, said it was an issue with ID mobile. I physically went into my local branch a couple of weeks ago. To my relief they were able to resolve the issue which relates to the Verified by Visa or Visa Secure not recognising the new SIM. They were able to re-enable my account whilst in branch. I made an online payment whilst there which was successful. ​@owlsman was also having the same issue and following my advice he went into his bank at this weekend and got it sorted. Hopefully the same will work for you. Good luck