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not receiving sms verification codes

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R
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  • Rachel.sankey
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  • New
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  • 3 replies
  • May 12, 2025
Tom wrote:

Hi ​@Rachel.sankey 

 

Sorry to hear this, is this with all shortcode/verification texts or just certain one(s)?

 

Tom

Can someone from ID please contact me to sort this out? 

WelshPaul
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  • WelshPaul
  • Platinum 
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  • 2976 replies
  • Answer
  • May 12, 2025

THREE, iD Mobile and SMARTY customers are all experiencing issues receiving OTPs. THREE are aware of the issue and are investigating!

 

Hello members.  

We're raised this issue internally and it's currently being investigated. We don't have any details we can share at the moment though, sorry. 

Pete. 
 

https://community.three.co.uk/t5/Account-and-services/OTPCs/m-p/50069/highlight/true#M12189

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W
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    wfla90
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  • magiccircle
  • New
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  • 3 replies
  • May 13, 2025

​@Tom ​@Siân ​@Natalie W

Please can we get some sort of information or update?  I’m reluctant to contact live chat again after how dismissive the agent was last time.

I am increasingly concerned about the complete lack of access to various accounts and websites, not least my banking and the NHS, for an issue that seems to have not resolved within the stated timeframes with escalation steps that similarly do nothing.

Not even with this carrier for 2 weeks and I’m already wanting to complain and report to the ombudsman. 

G
Richard Penrith
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    Glenn1234
  • Richard Penrith
    Richard Penrith
A
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  • Adesrai32
  • New
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  • 2 replies
  • May 14, 2025

Seems to be working now, just tried to log in to online banking and received verification text. 

 

W
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    wfla90
W
Active Contributor
  • wfla90
  • Active Contributor
  • 6 replies
  • May 14, 2025

Can confirm it appears to be resolved for me too.

Edit: having said that, some now work. Others still do not. At least it appears to be taken seriously with the outage banner on the website.

G
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    Glenn1234
Siân
iD Mobile Employee
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  • Siân
  • iD Mobile Employee
  • 1225 replies
  • May 15, 2025

We’re glad to say this issue should be fixed now!

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
W
Active Contributor
  • wfla90
  • Active Contributor
  • 6 replies
  • May 15, 2025
Siân wrote:

We’re glad to say this issue should be fixed now!

Hi Sian,

Whilst it seems to be fixed for most - I still can't get codes from Blink (blinkforhome.com)

 

Edit: having restarted my phone it does appear to be resolved. Thanks

Siân
iD Mobile Employee
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  • Siân
  • iD Mobile Employee
  • 1225 replies
  • May 15, 2025

Hi, we are happy to say this issue should be resolved now!

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Reply.


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