Not receiving verification codes via messages

I have exactly the same problem. I have actually been on ID mobile before and never faced this issue. But this time, I can't receive text messages from short codes.

Do you happen to have an esim or a physical SIM? The reason I ask is because this is the first time I have used an esim with ID and think that might have something to do with it.

Hi, I have an eSIM. I’ve ended up phoning my banks who advised to delete the card/s from the wallet whilst they were on the phone with me. They then reset the token at their end, and then asked me to login to my bank’s app and was then able to add the card to the wallet. With them resetting the token it negates the need for a verification code as they’ve done it at their end. Finally a solution 👍 ID Mobile really does need to update their help docs for those porting over to them. Worth giving this option a try to tackle short codes issues. I had no problem with codes that were longer than 4 digits or verification using a code sent in an email.

Hi ​@LittleWebby & ​@surajd 

Sorry to hear this, is this with all shortcode/verification texts or just certain one(s)?

Tom

Thanks for the info ​@LittleWebby . I think my suspicions that it's an esim specific problem might be right. I'll have to see if they can swap it for a physical SIM.

​@Tom  In my case, specifically short codes. Irritating because it's all I use SMS for.

Hi ​@surajd  if you would like to try that, you can collect one in any Currys store, or we can post one out to you if thats easier?

Thanks for asking ​@Siân 

I eventually gave up after getting nowhere with support through live chat, so have already cancelled my contract.

Hi ​@surajd 

Have you tried switching off your eSIM then switching off your phone and then switch both back on?
(To disable an eSIM, navigate to your phone's settings, then find the section related to SIM cards or mobile data. Locate the eSIM you wish to disable and toggle the switch to the "off" position. This will temporarily disable the eSIM without deleting it)

I have seen, on the internet, that this was a solution that worked for the same problem where an E-SIM was installed.

Good luck x

Hi ​@Decembersangel72 

Probably a bit late now, but yeah I did try that. I also got ID to issue a new esim twice, reset my phone's network settings, confirmed the APN settings, updated the SMSC, not to mention many phone reboots in between all of this. None of it worked.

They raised a tech support ticket to fix the issue, but said it will take at least 72 hours. Furthermore, they couldn't issue a physical SIM for at least a day as the ordering systems were down.

Considering how much reliance there is on short codes SMS for banking and other 2FA, I honestly didn't have time to keep hacking away and waiting for a resolution.

It's a shame that I have gone from a previously happy customer to disappointed. But honestly, it's pretty easy to find similar if not the same deals (which I did) and get better customer support.

I hope ID improve this for the future.

Hi ​@surajd 

So sorry to hear that you didn’t find a solution to your problem but I’m glad you are now happy with the service you are getting!
Did you get to the bottom of the problem or was it rectified with changing network?

x
 

​@Decembersangel72 changing network

Sorry to hear this ​@surajd 

If you require any further support from iD, please let us know.

I have this exact issue.  I ported from Vodafone to iD just over a week ago.   I also have an esim.  I get text messages from friends,  but don't get 2FA messages from any of my banks (I have 4 banks), or any company that uses short codes to send messages. 

I've tried everything,  including iD support.  I'm at my wits end.  The phone is not properly usable currently,  I'm massively regretting moving to iD.  No idea what to do next.

​@douc1 Just FYI, I switched to Three today and my SMS from short codes suddenly started working. I do NOT think it’s an issue with the Three network as mentioned above. Once again, it seems like the ID employee that posted above does not fully understand the problem that we are all facing.

I would suggest you either get a physical sim (I think that might fix the issue based on previous experience with ID).Or if you have a SIM only contract and it’s been less than 14 days, it might be easier to just switch to another network.

Yea, because THREE are in the process of fixing the issue. FYI, as of this afternoon, OTPs are working for me too, and I’m an iD Mobile customer like the rest of you.

​@WelshPaul The issue being talked about above are from four days to a week ago (including me). They have nothing to do with the outage being talked about today. The point I was making was that when I ported away from ID mobile (albeit to Three), my SMS issue disappeared.

I know they are from four days ago, I can read…

Yes they do! The very first post in the thread is a complaint about not being able to receive verification codes (AKA OTPs).

Yea, because they fixed it the same day you ported over to them. lol

I couldn’t receive some OTPs four days ago either. As of this afternoon, I can. FYI, both THREE and SMARTY customers have also been complaining over the past week about the same issue.

​@WelshPaul maybe you’re right, and it was just a lucky coincidence for the timing of my switch. I hope that’s the case because then it will fix the issue for everyone.

That being said, I don’t think it’s fair to rule out that this could be an issue when porting / using esims / some other combination of factors.

In my case I was not able to receive any OTPs from all companies I tried from the moment I switched to ID, until the moment I switched away.

I still have the issue,  although bizarrely i just got a message from DPD (arriced at 6pm)  about a delivery they will be making at 9sm today!!!  So clearly that's been stuck somewhere in a message queue & arrived late,whereas 2FA codes don't arrive at all - maybe they are getting stuck but have a limited expiry date so get expired rather than delivered late?

Either way, something is still horribly wrong with iD messaging.  I guess I'll wait to see if anyone fixes it, but right now its a massive problem for me- my company uses 2FA for me to log onto my work network,  so it's a nightmare. 

Hey there ​@surajd & ​@douc1, this has now been resolved for most companies the issue was occuring for, and we’re working on resolving the issue with any left remaining.

We hope this is therefore working now for you, but if not, it should be shortly.

Thanks,

Tyler

I've just tried 3 different companies,  banks & airlines, and I received zero 2FA codes.

It's a nightmare,  and I'll need to change network if it isn't resolved soon, and if that's the  case I had better be released from my 2 year contract by iD.

I just tried a bank and an airline, and both worked - looks like the issue is getting sorted thankfully.   

Yes, the current status is that THREE have fixed the majority of the OTP issues and, hopefully, by the end of tomorrow THREE will fix whatever remains to be fixed. 🤞🏻

We’re happy to say it looks like this issue is finally resolved!!

​@WelshPaul Turns out my timing of switching to ID was unfortunate, and you were right. Glad it got sorted in the end 😊