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Question

not recieving esim??

Natalie Heamez
Community Member

I signed up for monthly esim. Said thank you for your order. But im not receiving the esim??? Ive checked spam folder too

    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 655 replies
    • March 25, 2025

    They won’t have processed the order yet. You need to have a credit check done and passed before they send you the eSIM. Will probably be tomorrow now.  

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 26, 2025

    Hey there ​@Natalie Heamez, as kindly advised by ​@MZone, you will need to await at least 24-hours for order confirmation, and then it may take slightly longer for your order to be fully completed and dispatched/emailed in your case as it’s eSIM.

     

    What date did you order and where from please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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