number

So you have your number on an iD SIM and want to move that number to an iD eSIM.

• How do I get a replacement SIM or eSIM? F.A.Q.

If you have already received the eSIM you need to activate it ​@mariontriponel:

• How do I activate my new SIM or eSIM? F.A.Q.

I already have a number from a Pay as you go SIM card. I am now using the e-sim card as my main one but I still want to keep the number that I have with my O2 SIM card. When I bought the e-sim with ID mobile it was written that I could keep my previous SIM number, is this correct ? If yes, how?

If previous SIM was PAYG, and esim isn’t PAYG, you can’t retain number without leaving ID network for some other network.

You then have to port back to ID with your original number; same applies to ordinary SIM’s.

With iD?

I am now using the e-sim card as my main one

Did you open another new account?

Or did you ask for the eSIM for the above iD PAYG SIM?

but I still want to keep the number that I have with my O2 SIM card. When I bought the e-sim with ID mobile it was written that I could keep my previous SIM number,

Assuming you took out another contract, either fixed term (12/24 months) or rolling month (not PAYG) then it would have been easier to have obtained the PAC first from O2, then port this number to the eSIM.

If I’ve got the above wrong then the advice from Geluk applies.

Hi ​@mariontriponel 

If the number you want to keep is currently with O2 and you’d like to transfer it to iD Mobile, please use the below;

https://switching.idmobile.co.uk/

Tom

It is the opposite. I would like to keep my O2 number

You want your O2 number on iD eSIM (y/n?)

If you do, you need to obtain a PAC from O2, then use the link posted by Tom to bring this number to iD on your eSIM.

Hi ​@mariontriponel 

Okay, if you’d like to bring a number from O2 to iD Mobile please request a PAC code from O2 and use the above linked port form to begin your transfer.

Tom

What is a PAC code ?

Arg the link does not seem to work. This one :  https://switching.idmobile.co.uk/

Hi ​@mariontriponel 

A PAC code is something you’d ask your previous provider for so that we can move your number from them to ourselves.

It’ll begin with 3 letters and then 6 numbers (ABC123456)

Tom

Funny, I does not work if I try to click on my mobile. But it does work with my computer. Thank you very much for these answers

Yes it does seem odd that the link didn’t work on your phone ​@mariontriponel 

But glad the hear you managed to sort this out using your computer.

Should you have any more issues let us know.

Hi ​@mariontriponel 

Thank you for letting us know you have been able to get this sorted. 

Please get in touch if we can assist in the future. 

Thanks, 

Nat