Skip to main content

Number change from previous provider, not happening

  • December 31, 2024
  • 7 replies
  • 112 views

Is anyone else having problems transferring their old number from a previous provider. I was previously with 02 and obtained my PAC number from them and gave it to ID when purchasing my new phone. I was given a changeover date of the 31st December today, but nothing has happened. I eventually managed to get a live chat and was told that it would not transfer till the 2nd of January after 6pm?. I have an email from ID that clearly states the switchover date is today the 31st. Is this the norm with ID.

THANKS

ALAN

7 replies

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8484 replies
  • December 31, 2024

Hi ​@Alanm52 

 

A transfer can take up to 10pm on the date selected/given, I’d recommend allowing that time.

 

Tom


  • Author
  • New
 Contributor
  • 3 replies
  • December 31, 2024

Hi Tom

who do I contact if this doesn’t happen. I am not sure when my 02 contracts end as I am disabled and need a phone for contacts.

 

best wishes.

Alan


Daz_S
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • 1627 replies
  • January 1, 2025

Hi there Alan (​@Alanm52)

 

Christmas has likely messed the date up. From this link

https://community.idmobile.co.uk/articles-and-competitions-45/delivery-switching-and-customer-service-over-christmas-and-new-years-71997

 

It states this

Give us your PAC or STAC by Switching Date
Friday 20th December before 5:30pm Monday 23rd December
Saturday 21st December before 5:30pm Friday 27th December
Sunday 22nd December before 5:30pm
Monday 23rd December before 5:30pm
Tuesday 24th December before 5:30pm Monday 30th December
Wednesday 25th December before 5:30pm
Thursday 26th December before 5:30pm
Friday 27th December before 5:30pm
Saturday 28th December before 5:30pm Thursday 2nd January
Sunday 29th December before 5:30pm
Monday 30th December before 5:30pm
Tuesday 31st December before 5:30pm Friday 3rd January

 

 

However, being as you’ve said you’re disabled iD do have a vulnerable customer helpline

 

We have a team trained to give a high level of support to customers with vulnerability and/or accessibility needs. If you are vulnerable, you can contact our dedicated Vulnerable Customer Team on 0800 049 2376.

(either of the links can be clicked on to open the full content)


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8484 replies
  • January 1, 2025

Hi ​@Alanm52 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


  • Active Contributor
  • 11 replies
  • January 1, 2025

Tom pls can you look into my case


  • Active Contributor
  • 11 replies
  • January 1, 2025
Tom wrote:

Hi ​@Alanm52 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Pls can you help me


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • January 1, 2025

Hi ​@Parinda295,

I can see that we have responded to you elsewhere.

Please get back to us there and we can help.

 

Kash