Skip to main content
Solved

Number has transferred for calls but not SMS

A
New
 Contributor
  • AWig
  • New
 Contributor
  • 2 replies

I recently joined iDMobile and transferred my number from 3 using the PAC obtained. My number has transferred and shows on the iDMapp and when making calls, but when I send SMS texts my messages appear from an unknown number, not my transferred number. Any suggestions? Thanks

Best answer by Tom

Hi @AWig 

 

Are you still having issues with this?

 

Have you tried the above suggested network reset?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings


Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

View original
This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12197 replies
  • May 30, 2024

Have you tried a NETWORK RESET, @AWig? 

Your handset user guide usually covers reset procedures.

Forum member (non-iD).
Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom
  • iD Mobile Employee
  • 8314 replies
  • Answer
  • June 5, 2024

Hi @AWig 

 

Are you still having issues with this?

 

Have you tried the above suggested network reset?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings


Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Perks banner
Terms & Conditions