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Question

number not being recognised

  • July 31, 2026
  • 3 replies
  • 12 views

When I got my ID mobile plan I decided to keep my existing phone number ending in 79 and yesterday after a month of having my ID Mobile I got a settings notification saying if I wanted to keep using that number then I had to remove and re insert my SIM card. When this came up it wouldn’t let people contact me on FaceTime via that number. So I did it and no it only offers people contact me through my email again or through the new number that I previously said I didn’t want to take on?

3 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • July 31, 2026

To keep old number you needed to obtain a PAC from old provider; did you get one?


  • Author
  • New Contributor
  • July 31, 2026

Yeah I did that and it all worked fine as I’ve had it for a month and then out of nowhere it told me to do that in order to keep using the number I kept but once I did it, it is like I still haven’t done it. I’ve done it again and turned my phone off and on again as well and still nothing.


Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 31, 2026

Hi ​@Max Crocker,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai