Number transfer hasn’t happened as promised, can anyone advise when this may happen. I am unable to log in as neither no are recognised. Not a good start to a new contract, wishing I had stayed with O2 and they were dreadful
+26Probably best to use the online iD Live Chat service and speak to their customer advisers about your switch,
The users here in this online public forum can’t access your iD account nor switching information.
Sadly never available always to busy, absolutely useless
+26Ellie Reads wrote:
Sadly never available always to busy, absolutely useless
Have you tried Facebook Messenger or X,
Just tag @iD Mobile on Facebook / @iD_Mobile_UK on X (Formerly Twitter), or send a PM on either. Someone should get back to you as soon as they can. The advisers work until 8pm on weekdays.
+24Hi
Welcome to the Community!
Just checking how you got on and if this was resolved?
Kash
That was sorted eventually but now the phone that wa s traded in has not been processed and all emails are ignored, really wish I hadn’t signed up to iD I have had nothing but hassle from the off 🥹
+24Glad it was resolved. Who did you email? Might be worth calling Carphone Warehouse Customer Services as they process trade-in: 0370 111 6565 Thanks.
Thank you, spoke to someone in complaints who has finally got the trade in sorted but now the promised £50 enhancement hasn’t been added. One thing after another, how hard is it to things right!!
+24Apologies
It’s already been two weeks how much longer will it be do you think?
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