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number switch over


Sophie Wakely
Community Member

Good morning, 

I have collected by new phone yesterday and when perchasing I put in my pac code to keep my number but didn’t give me a switch over date. My number still hasn’t switched over and I’m having to go between 2 phones. I am unable to speak to someone over the phone and I have had a horrible experiences from the start so far! If someone could help in getting my number switched over!

I have already tried to do this online also but it will not work. 

Best answer by JoeKing

Hello ​@Sophie Wakely  Please kindly follow these steps outlined in the help link below.

If you've done all the steps already and you've checked your email junk and spam folder for your port information please get back to us here. 

 

 

Joe

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2 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • 284 replies
  • Answer
  • March 26, 2025

Hello ​@Sophie Wakely  Please kindly follow these steps outlined in the help link below.

If you've done all the steps already and you've checked your email junk and spam folder for your port information please get back to us here. 

 

 

Joe


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3233 replies
  • March 26, 2025

Hey there ​@Sophie Wakely, we hope the kind advice from ​@JoeKing has been able to help.

 

Please let us know if any further questions.

 

Thanks,

Tyler