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New Contributor
August 4, 2026
Question

old contract ended bought new

  • August 4, 2026
  • 3 replies
  • 19 views

i am existing customer i due upgrade on my account deals are not good so i bought id mobile new deal from third party website now i have 2 numbers .there is option of changing netwrork via pac code is there any way i cancel old contract towards new contract and keep my old phone number in new contract 

3 replies

iD Mobile Employee
August 4, 2026

Hi ​@Tanzel 

 

Thank you for getting in touch with us.

Please can you confirm whether the third-party contract you took out is with iD Mobile as the network service provider?

 

Thank you,

 

Zandile M

The iD Mobile Team

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TanzelAuthor
New Contributor
August 4, 2026

Yes it is id mobile 

Anneline M
iD Mobile Employee
iD Mobile Employee
August 5, 2026

Hi ​@Tanzel

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

Anneline