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Old contract is still charging me can I get a refund.

  • December 3, 2020
  • 1 reply
  • 276 views
Emmaaaar18
Community Member

I recently upgraded my phone about 2 months ago, When doing so I asked a member on the live chat at Tesco all the questions including if my current contract at ID mobile would be cancelled etc they said that everything would be transferred over to the new provider Tesco, My old phone had been paid off and I was just paying to keep it running basically.

However, I`ve noticed on my bank statement that they have been charging me still and yes it`s a DD. Is it possible I could get a refund? I will also delete my DD...When they let me

Best answer by Will R

Hi @Emmaaaar18,

 

Did you move your number over to Tesco? If so, this should have cancelled the agreement with us automatically.

 

How long ago did you move to Tesco, and how many bills have you received from us? I suspect it may be your final bill that was triggered.

 

Cheers,

 

Will

This topic has been closed for replies.

1 reply

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • Answer
  • December 10, 2020

Hi @Emmaaaar18,

 

Did you move your number over to Tesco? If so, this should have cancelled the agreement with us automatically.

 

How long ago did you move to Tesco, and how many bills have you received from us? I suspect it may be your final bill that was triggered.

 

Cheers,

 

Will

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