​@Pat callo  Once you've given your pac number and telephone number over to IDMobile a set date for porting will be given to you. Once the port has be completed a confirmation will /should be sent to you.

So my question to you when was your due date for porting? 

Has your date ort porting passed and have you received a confirmation? Please check your junk/ spam mail just in case.

Joe

Hi Joe thanks for your reply. I have concerns that carphone warehouse haven’t done the job properly. Because I have checked all emails and have nothing about a due date for porting. I asked him twice and gave him the pac code to make sure everything was ok before accepting the contract.

what can I do now if this hasn’t been done??

​@Pat callo  Porting is done via IDMobile and Carphonewarehouse should of given you detail of your IDMobile contract alone with your new phone number (IDMobile number). If they've done their job properly you should of received detail information on your new account and if a set date for porting was agreed otherwise it maybe a random date for porting.

I'd advice you to log into the Live Chat and type in the message box To Speak to Someone. 

https://www.idmobile.co.uk/live-chat

Our Live Chat team are available 9am - 8pm Monday to Friday,

and 9am - 6pm Saturday, Sunday, and Bank Holidays

Joe

Hi ​@Pat callo,

Welcome to the Community!

I hope that you managed to get this resolved.

If you still require assistance please let us know and we can send you a PM.

Kash