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Question

Oops something went wrong- upgrading plan

  • August 3, 2026
  • 3 replies
  • 8 views
H
New Contributor

I’m on a 30 day rolling contract and have been since June. I have realised I would like some more data so am trying to change the plan but I am unable to do so it just says something went wrong. When I talk to someone on the live chat their customer service is terrible: 

“We are unable to change the plan, if there are no options available. We also do not have control of the plan change options or make it available, as it is automatically done by the system. You will need to wait until 10/08 to check if there is plan change options that becomes available to you.” 

This makes no sense to me. Surely if I am on a 30 day contract I should be able to upgrade and give ID mobile more money at any time? The whole conversation is annoying me and I am seriously considering just giving my 30 days notice and going elsewhere. 

    3 replies

    Z
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Zandile M
    • iD Mobile Employee
    • August 3, 2026

    Hi ​@hypojoe2235 

     

    We're sorry to hear about your experience and the frustration this has caused.

     

    On a 30-day rolling plan, it's understandable that you'd expect to be able to change to a different plan if one is available. However, plan change options are generated automatically by the system, and we're unable to manually add or override offers that aren't currently showing on the account.

     

    If you're receiving a "Something went wrong" message when trying to change your plan, we'd like to take a closer look to see whether this is a technical issue or if there are currently no eligible plan change options available on your account.

     

    Please contact our sales team on 0800 049 0250.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    New Contributor
    • hypojoe2235
    • Author
    • New Contributor
    • August 3, 2026

    I want to know why I am unable to change my plan. This shouldn’t be difficult to answer.

    Z
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Zandile M
    • iD Mobile Employee
    • August 3, 2026

    Hi ​@hypojoe2235 

     

    Thank you for getting in touch with us, kindly contact our sales team on the above contact number so that they can check on their end. 

     

    Thank you for understanding. 

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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