I have just this minute purchased a 12 month sim only deal from you, believing from what I read on your guidance about buying a Sim, that before the final checkout I would be asked if I wanted to switch from another provider/keep my old number. I wasn’t asked. I’ve since spotted that it looks like I have to go through the Switching providers page? I tried that and it asked for a transaction number (which I don’t have on the welcome email) and I’m not even sure if I can now switch to the new sim I’ve just ordered? I am now thoroughly confused. When my Sim arrives in the post can I still ask for my old number to be switched from my previous provider? And if so, how? The PAC number is THB070044

See the above. You can port your number across at any point.

Hey there @GillianRalph, thank you for reaching out.We hope the kind advice from @MZonehas been able to help. You can switch whenever suits you.Please let us know if any further questions.Thanks,Tyler

Ordered new Sim deal but didn't get a switch number option

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