That link and all the other pac code input links are coming up error page is this an issue is there another way to give pac code to retain old number 

@Sarah Hughes,

Welcome to the Community!

Please contact our Live Chat Team and they can process the port for you.

Kash

Keep trying, same happened to me last night but eventually it accepted. I was losing faith but worked, just waiting for completion.

Hi @Karen Stevens 

Glad to hear it accepted, let us know if you need help with anything else.

Tom

Since Monday 17/03/2025, my phone can not call out and can not receive calls. Please I want leave sent me PAC. Have tried to make it work but ID Mobile did not provide my phone with network.                          Here are details for PAC request; Date of birth (Information removed)

Hello ​@Jessica Kandolo 

Thank you for getting in touch. 

We are sorry to hear you are experiencing issues with calls. Can you please confirm your handset make and model? 

Information on requesting a PAC can be found here. If you have any issues, please do let us know. 

Thanks, 

Natalie 

Thanks Natalie for reaching out, I visited where you pinpointed and I can not sort out PAC request, my phone can not sent messages, I got the number 65075 to message but not going through.

I see, thank you ​@Jessica Kandolo 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Natalie