pac code

Alas, it sounds like iD Mobile haven’t processed your PAC correctly, ​@Darren Heasman. 

• How do I contact iD Mobile? F.A.Q.

• Live Chat. F.A.Q.

You’ll need to contact iD customer service to resolve the issue - these article might help. 

Do you know how to contact customer services?

The only number I can find is automated response only and the chatbot doesn't work.

I'm regretting joining id mobile 

Alas, iD Mobile are 100% online for all help & support, ​@Darren Heasman. 

Try telling the 24/7 iD chatbot that you’d like to “talk to a person” - the iD advisers working until 8pm on weekdays. 

Thank you but unfortunately I can't access the chatbot as the button doesn't appear 

Have you tried using a different web browser, ​@Darren Heasman? 

You may need to use a web browser running on a laptop or desktop PC.

Anti-malware and anti-virus software can sometimes stop the iD Live Chat running - it runs in a popup window.

It doesn't work on Google chrome, but I managed to get it working on Opera

Not sure this helps at all, but Live Chat works in Chrome running on my Windows 10 laptop, ​@Darren Heasman. 

Hello ​@Darren Heasman 

Thank you for getting in touch with us here on the community. 

We apologise for any delays you have experienced with the port, we appreciate this must be a concern and would want to do all we can to get this resolved for you. 

Before we proceed, can you please confirm if you have been able to speak with the Live Chat team? 

If not or if you have any questions at all, please do not hesitate to get back in touch and we will be happy to assist further. 

Thank you,

Nat