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Active Contributor
Dexter-Bella
Active Contributor
August 13, 2026

pac code

  • August 13, 2026
  • 2 replies
  • 4 views

I have already been in chat about my problems getting my pac code, I  received a private message to try sort it out but just get told to go back to chat. My payment plan is no longer active I have req my pac code numerous times but not received it. I just keep getting told to check my junk mail, obviously I do that. I keep getting passed back to  chat, can anyone help me get my pac code getting very frustrated been passed back here again ?

2 replies

Tashnieka D
iD Mobile Employee
Tashnieka D
iD Mobile Employee
August 13, 2026

Hi ​@Dexter-Bella,

I’m really sorry you’ve been passed between different teams and asked to return to Live Chat, especially when you’ve already tried several times to obtain your PAC code. I can see why you’d want to get this resolved without having to repeat yourself.

 

There are a couple of ways you can request your PAC directly: If you’re registered for iD Mobile Self Care, you can request your PAC through the iD Mobile app or website.


Alternatively, you can send PAC by text to 65075 from the iD Mobile number you want to keep.

This should allow you to request the PAC without needing to contact Live Chat again or wait for another email.

I hope this helps you get your PAC code sorted without any further delays.

 

Kind regards,


Tashnieka
The iD Mobile Team

D
Active Contributor
Dexter-BellaAuthor
Active Contributor
August 13, 2026

Hi ive been on the app & requested it numerous times I cant sent a text because ive been disconnected from ID network am not able to make or receive any calls or messages but can receive emails when on wifi so I  just need it emailing to me please.

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