I am writing to ask for your help regarding my mobile number and PAC code.

I recently transferred my number to iD Mobile. Unfortunately, I accidentally cancelled my plan shortly afterwards. After the cancellation, I requested a PAC code so that I could transfer my number to Lebara.

I have spoken with idmobile customer support team, and they confirmed that my PAC code is valid until 10 August 2026. However, when I try to submit the PAC code on Lebara's website, I receive the following error message:

"PAC is expired or invalid."

Because of this, I am unable to transfer my number.

Could you please investigate this issue and confirm:

• that my mobile number is still active and eligible to be ported to another network;
• that the PAC code is correctly registered in the UK porting system;
• whether there is anything on my account that could prevent the transfer.

If it is not possible to transfer my number using the current PAC code, could you please let me know whether it is possible to reverse the account closure or reactivate my account and mobile number? I cancelled my plan by mistake, and I would like to keep my existing phone number if at all possible.

If necessary, I would also appreciate it if you could issue a new PAC code or advise me on the next steps to resolve this issue.

I would be very grateful for your assistance, as I do not want to lose my phone number.