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Question

PAC not requested at checkout - how to add?!

  • July 16, 2026
  • 1 reply
  • 6 views
P
Community Member

Please help. Have just signed up to a new contract having obtained my pac from current provider. At checkout I was not prompted to input the code. I now have an idmobile account but cannot fathom how or where to input the pac. It say to register with the app or online, but it won’t accept my own mobile number to register. Stuck in seven shades of hell going round in circles. 

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • July 16, 2026

    Hi ​@Parrot,

     

    Thank you for your message.

     

    We're sorry that you weren't given the option to enter your PAC code during checkout. We understand how frustrating this must have been, and we apologise for the inconvenience caused.

     

    We'll be happy to help transfer your number over to us. We've just sent you a private message so we can assist you further. Please reply when it's convenient for you, and we'll be happy to get this sorted.

     

    Thanks

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