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Question

Payment

  • March 11, 2025
  • 1 reply
  • 7 views
R
New
 Contributor

My  DD date was the 7th, my payment history shows that it has been paid, but money still hasn’t come out of my account, can someone help me?

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3361 replies
    • March 12, 2025

    Hey there ​@Rampton92, sorry to hear that. Sometimes, when a direct debit fails or bounces, it can show as paid in the app/website as an error, but hasn’t actually been taken.

     

    Please check your bank, and if the payment hasn’t been taken, then you will most likely need to pay manually this month and then re-instate your direct debit.

     

    You may want to ask your bank why the payment failed if so.

     

    Thanks,

    Tyler

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