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payment

  • March 18, 2025
  • 1 reply
  • 42 views
R
Community Member

I paid my bill at 3pm. On account it's still showing it hasn't been paid. It has been taken from my bank account 

Best answer by Matthew T

Hey ​@rhian_parry. We had an issue with payments recently. This issue has been resolved by the team, and they’re currently processing the backlog. We expect the payments to process by midday today and your bar will be subsequently lifted.

If multiple payments have been taken, you’ll need to contact us: https://www.idmobile.co.uk/live-chat

Type ‘Speak to someone’ to connect to an agent.

    1 reply

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • Answer
    • March 19, 2025

    Hey ​@rhian_parry. We had an issue with payments recently. This issue has been resolved by the team, and they’re currently processing the backlog. We expect the payments to process by midday today and your bar will be subsequently lifted.

    If multiple payments have been taken, you’ll need to contact us: https://www.idmobile.co.uk/live-chat

    Type ‘Speak to someone’ to connect to an agent.

    iD Community Manager

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