phone keeps cutting out on calls

Hi ​@James 54321,

I am so sorry to hear you're having issues with calls cutting out on your iPhone 17e.

If you've not already done so, please try the following troubleshooting steps:

• Restart your phone.
• Check that your iPhone is running the latest version of iOS.
• Toggle Airplane Mode on for 30 seconds, then switch it back off.
• Reset your network settings by going to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
• Check for a carrier settings update by going to Settings > General > About and waiting a few moments.
• If you're using Wi-Fi Calling, try making calls with it both enabled and disabled to see if this makes any difference.

If the issue continues after trying the above, please contact our Customer Service Team via Live Chat so they can run further checks on your account and arrange a replacement SIM for testing if required: https://www.idmobile.co.uk/live-chat 

Regards,

Gemma M

The iD Mobile Social Media Team