phone not making calls

Hi ​@LJB0967 

We’re sorry to hear this.

Please could you provide your full postcode?

Are all services affected or just calls?

Anika

CM3 4NN not sure what other services are missing at the moment . Outgoing phone calls are a big concern 

Is there an online chat for, it is taking days to get an answer as to why my phone does not make calls. The contract is on a week old and so far I have been unable to use my phone as a phone !!

Okay ​@LJB0967, iD Mobile do have an online chat service for customer support.

https://www.idmobile.co.uk/live-chat

The iD advisers work until 8pm on weekdays (6pm at weekends). 

Tell the 24/7 iD bot you’d like to “talk to a person”.

Hi ​@LJB0967 

We're working on improving the network in this area at the moment. We're sorry for any disruption this may cause.

We'll add any further updates here: https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

If you would like to contact Live Chat, please follow the link ​@andewhite has sent.

Anika 

My phone won’t make calls again to people in my contacts says I’ve run out off my allowance and is happening more and more now thing is I’m on unlimited everything it’s getting quite annoying now and thinking off leaving 

Hi ​@Dazzer77 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z