phone not working after the switch

Hi there ​@suebrenty 

Put your postcode into this link to see if there’s any known service issues

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

If nothing shows up has your area recently lost 3G, put your postcode in this one and toggle to 3G, 4G and 5G

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/coverage-checker/idmobile.html

If 3G has gone you need to set your phone to use VoLTE

• 3G is being switched off and I can't make calls. What do I need to do? F.A.Q.

When was your number switched to iD Mobile, ​@suebrenty? 

If your switch was scheduled for 2nd Jan ‘25, sometimes iD don’t complete the number transfer until 10pm.  

I have the same problem no calls , text data since mid December please help as i cannot find live chat icon or a number to call

Live chat is this link ​@Colin Glanville 

https://www.idmobile.co.uk/live-chat

I suggest you check the links I posted further up. Or as Ande points out this might be a delay with the port completing due to Christmas.

Hello ​@suebrenty and ​@Colin Glanville 

Thank you for reaching out to us here on the community. 

We are very sorry to hear of the issues you are facing following the port of your number.

Can you please confirm the following for us?

• What date was your port in scheduled for?
• What is your handset make/model?
• Does your number show correct in your handset settings?

There have also been some great support links provided by our members, so do please take a look at those. 

Please do get back in touch and we will be happy to assist further. 

Thanks, 

Nat