Skip to main content

Phone/Sim not delivered Help

  • February 6, 2025
  • 1 reply
  • 13 views

DPD failed to deliver my new phone on Sunday.

Never delivered kept saying delayed then never showed up?

Called DPD they cant help.

Called Currys they said cant help because when I give my details it says restrictive access.

Went on live chat with ID mobile and they asking me phone number and ID pin which I dont have because I haven't received a phone yet and this is the first time I have used ID mobile. They said I failed security so cant help me.

What should I do? 

  •  

1 reply

Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2277 replies
  • February 11, 2025

Hello ​@Debs4543 

 

Thank you for getting in touch and apologies for the delay in response. 

We are very sorry to hear this has happened and we will do all we can to help get this resolved. 

 

Can you please confirm if you have received any updates from DPD regarding the delivery? 

Has the tracker updates at all?

 

Thanks, 

 

Nat