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Phone symbol with question mark. Google Pixel


  • New
 Contributor
  • 1 reply

My Google pixel phone won't charge and displays a phone symbol with a question mark in it. I've seen online that this is a known issue relating to a battery fault and that it should be replaced. I can't find a way to speak with ID Mobile customer services to resolve this! 

3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1978 replies
  • July 26, 2024

Morning @IanA83.

Was the phone purchased in the past 28 days? If so, you’ll be eligible for an exchange. If not, it’ll need to be sent off for repair. To do this, you’ll need to visit your local Currys store who can send it off to Google for you, or contact Google directly.

Thanks.


  • Author
  • New
 Contributor
  • 1 reply
  • July 26, 2024

Thanks. I've contacted Google and they have advised. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • August 5, 2024

Hi @IanA83 

 

Glad to hear, please let us know how you get on.

 

Tom