Hi ive been trying to text a premium rate number with no luck i contacted customer services yesterday they assured me it would work within one hour but still not working iv tried 5 times and been charged 15p each time iv spoken to them again today and have to wait for a call back from technical team i was wondering is there a quick fix around this? Also il be lucky if they can even ring me because i have no signal most of the time no 5g calls keep tellin me im not allowed to call that number during call i have never had such terrible service in my entire life just disgusting im goin ofcom also the ombnusman!
Userlevel 4
Hi
You should be able to check that your premium services are switched on on your online account. If your bill cap is also set to £0, this will block any premium SMS.
If these settings are set correctly, and if you still need any help, just let us know and we’ll send you a PM.
-Lauren
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more