Problem with my ported number

• Why does the wrong number show when I make calls or texts? F.A.Q.

This community article might help, ​@vfotou. 

Many thanks for your responses.

I followed the guidance and can now make calls use the internet, make texts etc, but I still can’t receive calls. My husband and son have both tried to call me on the ported number, but are receiving the recorded message, “Sorry the person you are trying to reach will not accept this call”.

Any ideas to help would be appreciated.

Thank you for letting us know ​@vfotou 

To confirm, is your number showing as correct in the handset settings? 

Thanks, 

Natalie 

Yes, the number in the settings is correct. It is my old Vodafone number that has been ported to this contract. But my family in the UK, are getting the automated message above, when they try to call me, here in Greece.

Hi ​@vfotou 

What phone are you using?

They’re trying to call you from the UK whilst you’re in Greece?

Are they ensuring to put +44 in front of your number instead of 0?

Tom

Thank you for trying to help.

The phone I use is a new iPhone16 that came with my new iD contract.

Yes, they are trying to call me from the UK whilst I’m in Greece (Athens).

Yes, they are using +44 instead of 0.

Hi ​@vfotou 

Okay, are they sure their plan includes calls from the UK to Greece?

Calls internationally could be charged extra, they would be if on iD Mobile.

Tom

Hello Tom.

My husband just tried to call me using our UK home landline and still got the same message I’m afraid.

Hi ​@vfotou 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom