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Proof of usage

  • January 15, 2021
  • 3 replies
  • 604 views
E
Community Member

Hi. I have both my sons on a sim only contract with you. Both phones are damaged so I've put a claim in as I'm covered with barclays tech pack.

However they said I need a proof of usage {not purchase} to continue the claim and to email them back with this. Can you help please?

 

Best answer by Mohammed H

Hello @Evilneedle,

We’ll send you a PM so we can get a proof of usage sent over to you :)

 

Mohammed

This topic has been closed for replies.

3 replies

Mohsin
iD Mobile Employee
  • Mohsin
  • iD Mobile Employee
  • January 16, 2021

Hi @Evilneedle 

Are you not able to provide your monthly bill as this tecnically is proof of usage or monthly allowance.

-Mohsin

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
E
Community Member
  • Evilneedle
  • Author
  • Community Member
  • January 16, 2021

Hi Mohsin

Thanks. I'll try that. I don't understand why they would want first and last time used. Never had to do this before when claiming. 🤷‍♂️

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • Answer
  • January 18, 2021

Hello @Evilneedle,

We’ll send you a PM so we can get a proof of usage sent over to you :)

 

Mohammed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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