Hi ​@Time7,

Thanks for bringing this to our attention.

From what you've described, this does sound suspicious. We wouldn't typically contact customers out of the blue to advise that their SIM will stop working in a few days, nor would we arrange to send a replacement SIM following an unsolicited call. We also wouldn't make outbound calls unless there's a specific reason to do so, such as a customer-requested callback.

As you weren't expecting the call and hadn't received any prior communication from iD Mobile about replacing your SIM, I'd recommend treating this as a potential scam.

If you provided any banking or payment information during the call, please contact your bank as soon as possible so they can advise on the next steps and help protect your account.

If you shared any iD Mobile account information with the caller, please let us know, as we'll need to advise you on the appropriate next steps to help keep your account secure.

In the meantime, please don't insert any SIM card that arrives unexpectedly unless you've been able to verify its legitimacy.

I hope this helps to reassure you, especially given the importance of remaining contactable while you're undergoing hospital tests.

Regards,

Gemma M

The iD Mobile Social Media Team

Thank you Gemma for the clarification . I didn’t give any information and did not tell them who my mobile provider was. 
Tracey

Hi ​@Time7 

Thank you for the update and I am glad that you didn't share your personal information.

Thank you,

Zandile M

The iD Mobile Team