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Received my sim with ported number on the invoice

  • July 31, 2026
  • 3 replies
  • 5 views
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New Contributor

I purchased an additional ID mobile sim. I asked for an existing number from another service provider to be ported. I asked for this to be done on 4th August 2026. I have the sim already. The invoice has the number from the existing service provider. When do I swap the sims? on the 4th August. Do I need to activate it? Also I have an existing ID mobile account with another number under my email address. I went into plans to add new subscription and it did not recognize. Again do I wait until 4th August. 

Best answer by Michael Z

Hi ​@deleshj 

 

Thank you for the post.

 

You'll need to switch to the iD Mobile SIM card when the number transfer takes place on 04/08/2026. You don't need to activate the SIM card, once the number transfer is complete, you can add it to the new subscription on your online account.

 

-Michael Z

3 replies

M
iD Mobile Employee
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  • Michael Z
  • iD Mobile Employee
  • Answer
  • July 31, 2026

Hi ​@deleshj 

 

Thank you for the post.

 

You'll need to switch to the iD Mobile SIM card when the number transfer takes place on 04/08/2026. You don't need to activate the SIM card, once the number transfer is complete, you can add it to the new subscription on your online account.

 

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    New Contributor
    • deleshj
    • Author
    • New Contributor
    • July 31, 2026

    Many thanks Michael

    Hosai W
    iD Mobile Employee
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    • Hosai W
    • iD Mobile Employee
    • July 31, 2026

    Hi ​@deleshj,

    I am glad that we could resolve this for you, please feel free to reach out to us if you require further assistance.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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